What do Counter and Rental Clerks do?

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Rent items, arrange for provision of services to customers and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Reserve items for requested times and keep records of items rented.
  • Recommend and provide advice on a wide variety of products and services.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Prepare merchandise for display, or for purchase or rental.
  • Advise customers on use and care of merchandise.
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  • Allocate equipment to participants in sporting events or recreational activities.

Related Jobs (Counter and Rental Clerks)

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Necessary Skills

  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Social Perceptiveness
  • Writing
  • Coordination
  • Critical Thinking

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